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If you’re planning to sell your Boston business, finding the right buyer can determine the future of your company, as well as how much you earn from the sale. Planning ahead is key, because the right planning can help you identify and attract the right buyer. Here are five tips for getting it right: Get Organized Buyers hate risk, and it’s risky for them to not know what they’re getting into. That’s why tying up loose ends is so important.

Companies of all sizes frequently fail to handle customer complaints appropriately.  In the digital era, where complaints can be seen by hundreds, thousands or go viral to millions, it is essential that customer complaints, especially serious ones or ones backed by considerable emotion, are treated seriously and dealt with in a timely manner. If you are failing to provide good customer service, this should be corrected.  After all, offering decent customer service is neither costly nor overly complicated.  At its

Finalizing a deal is usually a complex process, and there is a good deal of room for error, misunderstandings, miscalculations, and good old-fashioned wild cards.  That is why it is critical to carefully think through the deal process well in advance.  In this article, we’re going to explore the top ten steps you can take to avoid wrecking a good deal. Confidentiality – At the top of our “how not to wreck a deal list” is confidentiality.  It is vital