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Companies of all sizes frequently fail to handle customer complaints appropriately.  In the digital era, where complaints can be seen by hundreds, thousands or go viral […]

Finalizing a deal is usually a complex process, and there is a good deal of room for error, misunderstandings, miscalculations, and good old-fashioned wild cards.  That […]

Just as people will form judgments and ideas about you as a person based on first impressions, the same holds true for your company.  It is […]

When buyers are looking to make a purchase, the most important step they can take is to perform due diligence on both the business and the […]